Returns and Refunds Policy

1. Legal framework

In distance purchases, Argentine Consumer Protection Law No. 24,240 (art. 34) and Articles 1110 to 1116 of the Civil and Commercial Code grant the consumer the right to revoke acceptance within ten (10) calendar days from delivery of the product, at no cost and without needing to justify the decision (the "cancellation button").

2. What's special about digital licenses

Our products are digital activation keys that are delivered and can be used immediately. By their very nature, once the key has been revealed, activated or linked to an account or device, it's not materially possible to "return" the product or restore the parties to the situation before the purchase, since the digital content was actually made available and used. That's why we ask you to read points 3 and 4 carefully before buying, and we recommend reviewing your decision before activating the license.

3. When you can withdraw from the purchase

If you haven't yet activated or used the key delivered, you can exercise your right of withdrawal within 10 calendar days from delivery by writing to [email protected]. In that case, we'll refund the full amount through the same payment method used, within the time limits set by law.

4. When the right of withdrawal doesn't apply

Given the nature of digital content, the right of withdrawal in point 3 no longer applies once, with your express consent when confirming the purchase, the key has been:

• Activated on a device, or
• Linked to a manufacturer account (Microsoft, Kaspersky, etc.), or
• Revealed and confirmed as received and working by the buyer.

This doesn't affect your rights regarding a defective key: see point 5.

5. Guarantee for defective or non-working keys

Regardless of the right of withdrawal, and under the legal guarantee of Law 24,240, you're entitled to a replacement key or a refund of the amount paid when:

• The key received is invalid, duplicated or was already used by a third party.
• It doesn't match the product actually purchased.
• It can't be activated due to an error attributable to ArgKey.

6. What this guarantee does NOT cover

No refund or replacement applies when:

• The key works correctly but you changed your mind after activating it.
• The activation problem is due to hardware, an operating system or an account already linked to another license by the buyer's own decision.
• The manufacturer's EULA was breached (for example, reselling or sharing the key).

7. How to request a refund or replacement

Write to us at [email protected] or open a ticket from our Help center, stating your order number and a description of the problem. We'll reply within 24 to 48 business hours and resolve the claim within a maximum of 5 business days once we have all the information needed.

8. Refund method

Refunds are always made through the same payment method used for the original purchase. If you paid with Binance Pay, the refund is processed through Binance Pay to your Binance account. If you paid with crypto from your wallet or an exchange, we refund the same amount in the same token and network to the address you give us.

9. Complaint channels

If we can't reach a satisfactory solution, you can turn to the National Consumer Arbitration System (COPREC) or file a complaint with the consumer protection authority of your jurisdiction (Autonomous City of Buenos Aires or Province of Buenos Aires, as applicable), as provided in Law 24,240, without prejudice to the mandatory consumer protection rules of your country of residence.