Help center
Activation guides, frequently asked questions and direct contact with our support team.
[email protected] — we reply in under 24 hours.
Send email arrow_forward@argkey.oficial — news, deals and quick questions.
Follow us arrow_forwardSupport hours
Monday to Friday, 9 am to 7 pm (Argentina time, UTC-3). License delivery is automatic by email, 24/7.
How to activate your license
1. Check your email
We send you the product key and the official download link as soon as the payment is confirmed.
2. Enter the key
From Settings > Activation in Windows, or Account > Install in Office.
3. Done
Your license is permanently activated. If you run into any problem, write to us.
Frequently asked questions
The most common questions about buying original Windows, Office, antivirus and game licenses. If your case isn't here, open a ticket below.
Purchase and payment
Which payment methods do you accept?
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Binance Pay (pay with your Binance account balance) or a direct crypto payment in USDT or USDC from your own wallet or an exchange, on BNB Chain, Polygon, Arbitrum, Base or Ethereum, with automatic delivery. As soon as the transaction is confirmed on the network, your key is sent by email — usually within minutes. If the amount that arrives doesn't match exactly, we review it manually. All prices are in US dollars.
How do I receive my key after buying?
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Delivery is by email, automatic as soon as your Binance Pay or crypto payment is confirmed (usually in under 5 minutes, 24 hours a day). The email includes the product key, the official download link and a step-by-step activation guide. You can also see it in My orders if you buy with your account.
I didn't receive the email with the key — what should I do?
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Check your spam or promotions folder and look for the sender argkey.com. If you bought with your account, the key also appears in My orders. If it still doesn't show up, open a ticket with your order number and we'll resend it.
Can I pay in installments?
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No. Payments are made in full with Binance Pay or crypto. If you want to split a large purchase, you can place several separate orders.
Do I need to create an account to buy?
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It's not required: you can buy with just your email, which is where the license is sent. Creating an account lets you keep your purchase history, see your keys again anytime and follow up on support tickets.
Are prices in US dollars, and do they include taxes?
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Yes. All prices are in US dollars and are final: the price you see in the cart is what you pay. You can view approximate prices in euros, pounds or reais with the currency selector, but the charge is always in USD.
Licenses and activation
Are the licenses original?
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Yes, all our licenses are original and activate directly against the servers of Microsoft or the corresponding manufacturer. We don't sell generic keys, activators or cracked software.
On how many PCs can I use a license?
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Unless the product page says otherwise, each key activates one PC at a time. Multi-device packs (common for antivirus and Microsoft 365) state in the title how many devices they cover.
Does it still work if I format my PC or change computers?
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If you format the same computer, the license activates again with no problem using the same key. If you change computers or motherboards, it depends on the type of license: write to us before doing it and we'll tell you whether that key can be reassigned and how.
How do I know if Windows is activated?
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Go to Settings > System > Activation: it should say "Windows is activated". You can also open the Start menu, type winver and confirm the installed edition. If the "Activate Windows" watermark still shows up, restart your computer before writing to us.
Do I need internet to activate the license?
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Yes, activation is done online against the manufacturer's servers, so your PC needs to be connected during that step. After that, you can use the software offline as usual.
What happens if I have a problem with activation?
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Our support team helps you until the license is correctly activated, at no extra cost. Email us with your order number and the error code you see, and we'll fix it or replace the key.
Windows and Office
What's the difference between Windows 11 Home and Pro?
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For home use and gaming, Home is enough. Pro adds work-oriented features: incoming Remote Desktop, BitLocker encryption, Hyper-V, group policies and the ability to join the computer to a domain. If you use a company PC or need to connect to that machine remotely, go with Pro.
Can I upgrade from Windows 10 to Windows 11 with this license?
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Yes, as long as your computer meets the Windows 11 requirements (TPM 2.0, Secure Boot and a compatible processor). The same key for the edition you bought activates Windows 11 after upgrading. If you're not sure, send us your PC model and we'll check it with you.
Does Office 2021 include Word, Excel and PowerPoint?
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Yes. Home & Student editions include Word, Excel, PowerPoint and OneNote; Professional versions also add Outlook, Publisher and Access. Each product page lists exactly which programs are included.
Which is better, Office 2021/2024 or Microsoft 365?
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Office 2021 and 2024 are perpetual licenses: you pay once, they're yours forever in that version and they don't include upgrades to new versions. Microsoft 365 is an annual subscription that adds OneDrive storage, use on multiple devices and the latest features. If you just want Word and Excel forever, the perpetual version is cheaper in the long run.
Do the licenses work on Mac?
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Windows keys are for PC only. Office has specific editions for Mac: make sure the product page says so before buying, because an Office key for Windows won't activate the macOS version. If in doubt, ask us and we'll confirm which one you need.
Games
Are the games keys for my own account or ready-made accounts?
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We sell both, and it's always stated on the product page. The keys are redeemed on your own Steam, EA App, Epic or Battle.net account and the game is yours. The accounts come with the game already on them and you use them with the login details we send you.
How do I redeem a key on Steam?
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Open Steam, go to Games > Activate a Product on Steam, accept the terms and paste the key we emailed you. The game is added to your library and you download it from there. On EA App, Epic and Battle.net, you redeem it from each platform's "Redeem code" option.
Are game keys region-locked or global?
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The region is stated on each product. Global keys work in any country; if a key is limited to a specific region, we say so on the product page. If you're not sure, contact us before buying.
Guarantee and refunds
Do the licenses come with a guarantee?
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Yes, all our licenses come with a lifetime guarantee against activation failures: if the key stops working due to an issue attributable to the product, we replace it free of charge.
Can I request a refund if I change my mind?
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Yes, as long as you haven't activated or used the key: you have 10 calendar days from delivery to exercise your right of withdrawal under Argentine consumer law (Law 24.240) by writing to [email protected], and we'll refund you through the same payment method. Once the key has been revealed and activated, the digital content has been used and that right no longer applies. It's all detailed in the refund policy.
What if the key I received doesn't work or was already used?
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It's covered by the legal guarantee: we'll replace the key or, if that's not possible, refund the amount you paid. Write to [email protected] or open a ticket with your order number and a screenshot of the error, and we'll sort it out.
Log in to open a ticket
That way we save your question to your account and you can see the history and our replies anytime.
Didn't find your answer?
Open a ticket and we'll reply right here. You'll be able to see its status and our reply under "Your tickets", below.
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